Dec 2, 2021
David Brownlee is a key-note speaker, customer service training expert and best-selling author of ‘Rockstar Service | Rockstar Profits’.
David’s training company has worked with businesses such as Harley Davidson, Google, Walmart, T-Mobile and Amazon and his goal is to help 100M people.
With one YouTube video...
Nov 25, 2021
As learning & development professionals, we use the terms facilitation, coaching, and training interchangeably.
But which is which, and when should you coach or train or facilitate?
Today’s guest Pepe Nummi is the Founder and Managing Director of Grape People, a Finnish company which has helped over...
Nov 18, 2021
Most trainers and facilitators are used to running onsite workshops and programs, right?
But have you delivered hybrid training and facilitation yet?
You have people on site and people offsite - at the same time!
I had 8 Senior Leaders onsite in a hotel conference room today.
But one person was dialling in...
Nov 11, 2021
Rob D Willis is relatively new to the world of training & development.
For nearly 10 years, Rob had been working as a tour guide in Berlin developing his communication skills and public speaking.
So when COVID struck in Feb 2020, Rob had to pivot fast.
Gone were the public tours and the accompanying revenue...
Nov 4, 2021
Today’s guest began as most training professionals begin their business by working for themselves.
Kevin Eikenberry moved from a corporate career at Chevron 28 years ago and started his own Leadership training brand.
These days, Kevin has 4 parts to his training & development brand focused on frontline and remote...